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Video Call Management

Customer & business connect over video

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Why choose Cubu Video Call Management

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Schedule, queue and switch on the video call

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Smart Routing

Skill-based, topic-based or customer-based

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True Omnichannel

Seamlessly integrate video with other service channels

Cubu video call manager provides:

  • Schedule video appointments between customers and agents

  • Book appointments for individual agents or teams

  • Agents can multitask, handling both video and in-person meetings

  • Route video call to agents based on agent skills, workload, priorities, or more advanced logic

  • Mobile application lets customers check-in, queue, quit waiting and return to the queue, and get called for service

  • Integration with Zoom and Teams for instant switching from queuing to a video call

  • Multi-step processes support switching between video, in-person, and other digital channels

  • Reports analyzing traffic and wait times, efficiency and more

And, Cubu has many more features and options, making it one of the most advanced solutions on the market. To find out more:

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