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customer & business connect

Streamline the customer-centric workflow and communications 

Why choose cubu

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True Omnichannel

 Physical and digital

interaction management

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Simple and Smart

Codeless automation of business processes

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All-in-one Scheduling, real-time customer flow, and more

What cubu provides

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Appointment Scheduling

Let your customers book their service appointments, whether in-person or over video or other digital channels. Setup agent calendar availability, manage different appointment types, and more.

Customer Flow Management

Manage the customer flow for both scheduled and unscheduled visits. Streamline the queuing and routing process, optimize agent load-balancing, monitor performance on a live dashboard, and more.

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Customer Interaction Management

Manage the customer flow for both scheduled and unscheduled visits. Streamline the queuing and routing process, optimize agent load-balancing, monitor performance on a live dashboard, and more.

Workflow Automation

Use simple "If-Then" rules to automate the customer journey and related tasks. Effortlessly adapt service processes to changing business needs.

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How much?

cubu is (still) free! 

That's right. We're now running cubu as a free beta program, which means you could join, enjoy cubu for free including any upcoming upgrades and improvements, and keep benefiting from special terms and conditions even after cubu becomes fully commercial. 

 

About us

 

cubu is a new product, by one of the most experienced
teams in the field 

Callflow Group, the parent company of cubu, has pioneered omnichannel customer journey management. Since 2002, Callflow has been developing and selling Q-Flow®, a unique software package integrating appointment scheduling, customer flow management, business process management and customer interactions management, orchestrated to deliver that optimal customer experience. Q-Flow has over 1,000 installations in five continents in healthcare, retail, telecom, finance, education and government organizations.

cubu is delivering a simpler, more agile, 100% SaaS offering – packing the power and innovation of

Q-Flow, and the experience accumulated in countless projects deployed around the world.

cubu manages the service process from start to finish, as its rule engine routes the customer and directs communications. cubu gathers and sorts cases from multiple channels for agents to handle using an intuitive UI. The result is better customer experience and greater efficiency.

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Contact us

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