• Personal and team appointment management

• Business rules – assigning topics and customers to agents

• Scheduling face-to-face, video, and other meeting channels

• Automated confirmation and reminder messaging to customers

• Calendar management – assigning agents to service calendars, modifying working hours and availability, etc.

• Check-in and no-show control

• Integration with Cubu queue management

• Reports analyzing customer arrivals, calendar capacity, efficiency and more

 

And, Cubu has many more features and options, making it one of the most advanced solutions on the market. To find out more: