Feedback is the lifeblood of any business, providing valuable insights that drive decision-making, innovation, and growth. In our July update, we've taken this belief to heart by incorporating a new feature that focuses on customer feedback in Cubu.
Customer feedback offers a wealth of information and understanding that businesses can use to improve their services. This feedback can tell you where you're hitting the mark and where you need to make changes, and it can also highlight opportunities for growth and expansion. It is an invaluable tool that should never be overlooked.
A standout feature in our new release is the ability for Cubu to respond to customers based on their feedback scores. For instance, if a customer provides a low feedback score, Cubu can be configured to automatically send out a tailored message. This might be an apology for any inconvenience experienced, coupled with an invitation for the customer to return so the business can provide a better experience. This proactive response not only addresses the customer's concerns but also opens up an opportunity for dialogue and shows the customer that their feedback is valued.
For customers who provide a high feedback score, businesses can leverage this positive response to improve their standing on review platforms. Cubu can automatically send out a message to these customers, thanking them for their positive feedback and inviting them to rate the business on platforms like Google. This not only helps boost the business's online reputation but also encourages customer engagement and loyalty.
At Cubu, we understand the role of customer feedback in shaping and refining the services businesses offer. Our aim is to make it as easy as possible for our clients to gather, understand, and act on this feedback. As we continue to improve and expand our features, we look forward to helping our clients forge stronger connections with their customers.